Privacy policy

Skills Training & Engineering Services Pty Ltd (STES) is a Registered Training Organisation (RTO 50091) based at 27 Sphinx Way, Bibra Lake WA 6163. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and the obligations that apply to us as an RTO.

We only collect what we need to respond to you, deliver training and assessment, and meet our legal obligations.

• Website enquiries: your name, company, email address, mobile number, your enquiry, and the course, date and session you are asking about.
• VOC requests: the candidate’s name, email and mobile, the requester’s email, company name, company contact and purchase order number, and the VOC, date and session requested.
• Enrolments: when you enrol, we collect the details we need to train and assess you and to issue your results, including your Unique Student Identifier (USI) and the information the national VET data standard requires.
• Technical information: when you use this website, our hosting and security providers process your IP address and browser details to deliver the site and protect our forms from automated abuse.

You can contact us without giving your name, but we will need your contact details to reply, and we cannot enrol or assess you anonymously.

• To reply to your enquiry and arrange the course, VOC or on-site service you ask about.
• To enrol, train and assess you, and to issue statements of attainment and other results.
• To meet our reporting obligations as an RTO and under the law.
• To send an acknowledgement and confirmation of your request to the email address you give us.

We do not sell your personal information. We only share it where we need to deliver your training, assessment or service, or where the law requires it.

We use Google Analytics to understand how people find and use this website, such as which pages they visit and which links they click. It uses cookies and records details like your device, browser, approximate location and the pages you view. It does not tell us who you are.

If we advertise with Google Ads, Google also uses cookies to measure which ads lead to enquiries and bookings, and may show our ads to people who have visited this website.

Your browser also keeps a note of how you first reached this website, for example the search or ad you came from. If you send us an enquiry, that note is sent with it, so we know where our enquiries come from.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. The website still works without them. Some pages include content from other services, such as maps, which may set their own cookies, and our forms use a spam check that may set one too.

Email info@stes.com.au, call (08) 9418 8555, or write to us at 27 Sphinx Way, Bibra Lake WA 6163, marked “Privacy”.