Policies and procedures for STES students
Student Information
- Your essential guide
- Handbook
- Policies & procedures
- 3
- Nationally recognised
- RTO 50091
Your rights and responsibilities as a student
As a nationally recognised RTO (50091), STES is committed to a fair, safe and supportive training experience. The policies below set out how we handle complaints and appeals, our fees and refund arrangements, and the wellbeing support available to you.
Each document is available to download as a PDF. If you have any questions, please get in touch and our team will be glad to help.
Start here
Student Handbook
Your essential guide to training with STES: enrolment, your rights and responsibilities, what to expect on the day, assessment, fees and the support available. Start here.
Policies & procedures
Download the current STES student policy and procedure documents.
Complaints and Appeals Policy & Procedure
How to raise a complaint or appeal an assessment or decision, how STES handles it, and the timeframes and steps involved.
Download PDFFees, Cancellations & Refunds
Course fees, payment terms and our cancellation, transfer and refund arrangements so you know where you stand before you enrol.
Download PDFWellbeing and General Health Policy & Procedure
Our commitment to student wellbeing and health while you train with us, including the support available and how to access it.
Download PDFQuestions about enrolling or your training?
Our team is here to help with enrolments, fees, assessments and anything else you need as a student. Get in touch and we’ll point you in the right direction.